Support Services

We at Objecteering Software believe that maximum ease of use is achieved through high-level product quality and the very best hands-on technical support.

Our technical support team is there to help our customers start using the Objecteering model-driven development environment, to provide assistance with any problems encountered and to answer any questions related to technical issues regarding our products.

The Objecteering User Guides and Documentation are another important means of getting help in using Objecteering. This Documentation explains the different aspects of how to use Objecteering, and is available online within the product itself after installation.

To contact the Objecteering Software technical support team, please complete and send the Online Support Form or call +33 (0) 130 121 670.

Before you call the Objecteering Software technical support team, please make sure that you have the following information, to help us analyze and resolve your problem as quickly as possible:

• Your customer ID number
• Your license ID number
• The Objecteering Software product name, edition and version
• Your operating system and version
• Your analysis of the problem encountered
• Feature failure or missing functionality
• Error messages if any and whether or not the problem is reproducible

Have you got an urgent question regarding the installation or use of Objecteering?

• Have a look at the Objecteering 6 online Documentation
• Have a look at the Objecteering/UML 5.x Knowledge Base and Documentation
• Log onto the Objecteering Software Community Forum
• Download patches and other product updates
• Submit your problem via the Online Support Form